YOUR COVID RESPONSE AND RECOVERY PARTNER
Your business
better & faster
Active Telesource is known for our creative initiative and optimization. We find solutions! Upon the national announcement of the unprecedented COVID pandemic Active Telesource promptly pivoted and adapted to the circumstances, maintaining our client support and creating new solutions.
We’d now like to offer our services to other business that find themselves in need of additional support, due to the pandemic. You may need short-term or long-term support, but don’t want to take on the challenge of finding facilities, leadership, or staff. We can help!
OUR Advantages
Workplace accommodations are customizable
We’ve successfully adapted our office space and instituted a COVID Prevention and Response Plan.
Fully operable training facilities with computers, projection, etc.
In the face of COVID-19 our technology group swiftly implemented a successful telework staffing model as applicable.
We have a diverse leadership group with decades of call center experience that blanket many industries. Based on your business need, we’ll assign the best suited leader(s) available to ensure your teams success.
Short-term and/or long-term support available
01 COVID contact tracing trained employees
We have team of agents that have successfully completed the Johns Hopkins training for contact tracing.
02 Account early intervention / Receivable flattening
With years of experience in both collections and customer service, our staff knows the importance of tactful negotiations in the early delinquencies of an account. As businesses maneuver out of the pandemic and consumers look to regain their financial independence, we can support those negotiations with care.
03 Customer Service
Now more than ever “customer service” matters! We pride ourselves on creating a positive customer experience. Our agent’s efforts are supported by our Service Excellence Program specifically designed to recognize and reward those excelling in this area.
04 Staffing expansion
If the unprecedented COVID-19 has impacted your business in a way that requires additional support, but you don’t have the additional facility or staff available, we can help!
Give us a call TODAY
to discuss your businesses unique challenge and we’ll help create a solution!
