LIHEAP & Energy Assistance
The LIHEAP Scheduling & Management System™ (LSM) is a fully integrated scheduling software and interactive voice response (IVR) system that provides our clients with more efficiency and effectiveness in administering LIHEAP, weatherization and other energy assistance programs.
As Utilities and CAP Agencies are dealing with shrinking budgets and limited resources, the value of a solution that reduces administrative costs and frees up staff time can’t be ignored. This managed and hosted solution is an affordable way to simplify many routine LIHEAP-related tasks so you and your staff can focus even more on your clients … while still providing a superior level of service.
The LIHEAP Scheduling & Management System™ will help your agency …
- Reduce or eliminate staff telephone time for routine scheduling tasks and status inquiries
- Store and share schedules, applicant/client data, program reports, pledge results and more
- Serve more LIHEAP applicants in less time with lower program costs
- Reduce or eliminate costs by offsetting our subscription-based pricing with appropriate LIHEAP grant funds
We’ve received consistently positive feedback from Clark County PUD and Pierce County Community Connections since the 2011/2012 heating season. Both clients say “the LSM has paid for itself” by automating appointment scheduling and program inquiries, reducing ineligible and duplicate appointments and centralizing all program data and reporting into one system. They’ve also increased program efficiencies by using automated data exchange processes that were previously done manually.
Interested in the LSM? Visit www.utilityappointment.com to learn all about the LIHEAP Schedule & Management System and calculate your potential program cost or time savings. If you like what you see, schedule a demo to see it in action.
