The following are a few examples of customer care and customer contact programs we have successfully assisted our clients with.
To kick off its third year, the non-profit Oregon Governor’s Council on Physical Fitness and Sports mailed approximately 1300 Oregon school administrators an introductory packet to the "Shape Up Across Oregon" program to generate interest in participation for the upcoming school year.
A district of a national insurance company had a new auto service insurance product that it wanted to personally introduce to its existing auto insurance customers via a mailer and follow-up telephone call.
A national paging company wanted to initiate a welcome call campaign for all customers before their first billing cycle.
A public utility was experiencing a high number of past due accounts which ultimately resulted in an increased number of costly service interrupt visits by field representatives. In addition, their customer service center staff was dedicating a large percentage (90%) of daily attention to inbound customer calls only.
A customer who has encountered a problem and was satisfied with your prompt and efficient response actually becomes a more loyal customer when compared with another customer that never had a problem