What is the life cycle of your average customer? How much attrition exists in your industry? Have you identified common problems after the sale is closed that consistently cause you to lose business?
Active TeleSource offers "thank you" call services that can improve perceptions and clear up questions after service begins. By showing customers that your company cares about them after they commit, you are showing them that you are committed to them. These interactions are extremely important for continuing positive relationships and building customer loyalty.
The great thing about this service is that you can customize it to suit your specific needs. You can launch satisfaction surveys to identify situations that need attention, place a proactive call to ensure receipt of the correct merchandise or service or whatever else you need to do or find out. We can work with you on identifying these areas of concern and developing the appropriate scripts to get the answers to help you.
Increase your customer retention by 5%, and you could increase your profits 25% to 100%.