Active TeleSource

Welcome Calls

Start off your relationship warmly with our personalized welcome calls to your new customers. Let new customers know that your company is interested in maintaining their business and keeping them satisfied. This inexpensive tool can make the difference between retention and lost business or customer churn. We have found this is especially important when large groups of customers are obtained either by acquisitions, mergers, or a new promotional campaign because customers often feel lost in the corporate transfer and lose a sense of loyalty.

While welcoming your customers, let us take the opportunity to:

• Answer common questions
• Review basics of their new contract or membership
• Provide contact information such as toll-free telephone numbers for the customer service department
• Give customers time to ask questions, make comments or express any concerns they may have about their new services
• Verify spelling of names, responsible parties, and billing information which enhances your accounts receivable proficiency