Some industries are required to have independent third-party verification (TPV) contact to confirm the customer’s authorization to activate or upgrade services. Active TeleSource provides the call center and integrated database management services to administer the processing and verify compliance with customers' requests for service.
Depending on program strategy or using marketing or anti-slamming guidelines approved by the appropriate federal and state regulatory agencies, Active TeleSource can accomplish your TPV process by:
All records of the consent, including verification, are maintained and routed to appropriate entities or internal customer service departments for completing the service order.
Other companies find that having Active TeleSource verify new customers is simply good business and assures accurate billing information. Confirming and correcting your data entry accuracy or data provided by the new customer at the start of the relationship ensures better service and timely billing while reducing fraud.
Increase your customer retention by 5%, and you could increase your profits 25% to 100%.