Service disconnections are currently the most effective tool many companies have to reduce uncollected revenue. However, several recent studies and articles have highlighted the increasing use of outbound calling campaigns as a cost-effective alternative to prompt customers to address their past due accounts. Those outbound customer contacts are typically conducted with live operators, as an “agent-less” pre-recorded message, or a blend of the two approaches.
ATI provides pre-disconnection campaigns utilizing live professional agents or prerecorded messages to communicate with the customers, depending on the contact strategy. A well defined customer contact program will pay for itself with increased revenue, decreased average outstanding balances, reduced charge-offs, and fewer disconnections.
We have extensive experience in designing and conducting these customer retention campaigns. Let us show you how to execute a successful program, increase your ROI on your existing customer case, and enhance customer satisfaction.
Increase your customer retention by 5%, and you could increase your profits 25% to 100%.