A coordinated document fulfillment component can greatly enhance the success of many of our customer contact programs. Since we would already have contact information for your customers, it makes sense for us to coordinate and distribute program-specific materials such as company letters, welcome kits, cancellation packets or promotional materials. Because Active is set up to track communications, we have a ready-made system that is well suited for handling this for our clients. We can even send out packets for return shipment of fragile equipment not owned by your customer.
We have established strategic alliances with print houses, mail sort companies, and design firms to customize documents per the program strategy for our clients. We can use or print material from your letterhead, bar-code return envelopes to specific departments or lock boxes, or facilitate the concept/design and production of materials for customer contact. Our fulfillment services will streamline the contact program and greatly reduce your staff’s time coordinating with other vendors or doing it themselves.
Increase your customer retention by 5%, and you could increase your profits 25% to 100%.