Rolling out a new program, product or service, or discontinuing an old one means communicating with those using the product or service. Active can contact customers to inform them of a new product or service, generate interest and even sign them up on the phone.
If you are replacing one product for another, we can discuss new terms, provide technical information and coordinate shipping if goods transfer is involved. Our telecommunications and computer systems allow us to process the live call in a variety of ways including managing customers from multiple locations such as medical offices or insurance representatives. We can even transfer interested contacts directly to your customer service or an order desk without the customers experiencing any delays. To your customer, it will be a seamless transition.
Another feature is providing literature and document fulfillment as required. If you offer a product or service that has regular information updates, we can facilitate that by coordinating phone calls and mailing the material. We can also point customers to your web site for current information, thus alleviating unnecessary costs for printing and postage when printed material is not mandatory. Active can be the voice that gets your message across.
Increase your customer retention by 5%, and you could increase your profits 25% to 100%.