Active TeleSource, Inc.

Solutions

The Active Group is a professional teleservicing and outsourcing company. We specialize in high-touch customer contact. Active TeleSource, Inc., an Active Group partner, provides services to increase and improve your customer interaction experience.

From our inception, we have been at the forefront of technology while also providing creative and successful strategies and cost-effective solutions to your customer service challenges. We offer many services that enhance the lifetime value of your customers.

What sets us apart from other customer contact programs?

• Responsiveness and Flexibility - we’re easy to work with
• Not ‘out-of-the-box” solutions
• Fast startup - we hit the ground running
• Direct access to the Management Team
• Easy data exchange - any way you want it
• Customer retention focus
• A Partnership and Consulting approach with our clients
• Low employee turnover
• Effective on small and large inbound/outbound programs
• Best-in-class technology, tools and processes

Acquisition

Active TeleSource can assist your marketing and sales teams focus their campaigns in acquiring new prospects and welcoming new customers.

Customer Care

Active TeleSource can assist with your investment in your valuable customer base through proactive customer care and call center support services.

Promotion

Active TeleSource can assist with a launch of new products or services and maintain the satisfaction and loyalty of your existing customer base.

Retention

Active TeleSource can assist with developing a customer retention strategy and conducting a proactive customer outreach program.