Other Active TeleSource Programs

IVR and Web-based Payment Program

We have internally developed automated self-service payment and information source for your company’s customers to utilize. Account information can be obtained and payments made (via credit card, checking, or savings account) through a fully integrated IVR or company website.

Visit our sister company InterActive Payment Solutions, LLC for details

Advantages:

  1. A certain percentage of customers prefer payment and account inquiry without speaking with a live agent.
  2. Reduces call volumes into customer service department for customers that simple want to pay the balance.
  3. The customer can easily inquire about account information without a live agent.
  4. The IVR can be designed to link to a live agent (internal or 3rd-party) for enhanced customer service.

Loan Servicing Program

We also have Internally developed loan servicing program. This program provides all necessary disclosures and provides billing and other loan servicing functions including monthly summaries, control reports and auditing reports.

Factoid

A recent J.D. Power study shows less than one in six residential customers feel informed about what their utility’s Smart Grid efforts are.