Person to person telephone contact is the most effective method of resolving delinquent accounts or more detailed customer issues and allows the complete flexibility to enhance the customer interaction and satisfaction. The superior customer service that a live agent brings as a compliment to your in-house center cannot be achieved with a single purpose automated transaction program. We can demonstrate to you how a live agent program can actually be a better return on the investment versus an automated message program.
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A recent J.D. Power study shows less than one in six residential customers feel informed about what their utility’s Smart Grid efforts are.