Blog & Company News

Care Packages for Military Members

This year we selected Military Mission as one of our organizations for a donation drive. Military Mission delivers care packages to deployed service members year round.  Our staff responded by giving sweets, treats and personal items that would be fun to receive from home. In return, we received a very nice letter back from them…
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Thank You Veterans – Including Our Own!

The ATI staff would like to say thank you to all Veterans for your service and sacrifices. We are proud to have an active duty veteran as part of our management team. Our President, Goran Samojlovski  saying thank you to our Operation Manager, Jeff Croy (Lieutenant Colonel, US Army). .

Active TeleSource Reaffirms Privacy and Security Commitment By Performing and Passing Service Organization Control 2 Exam

Rigorous Testing Conducted By External CPA Firm Evaluates Internal Controls For Protecting Consumer Information Milwaukie, Ore. – (March 15, 2015) – Active TeleSource (ATI), a regulated industry-focused customer care company, today announced that the organization has conducted and passed a Service Organization Control 2SM (SOC 2) examination. The evaluation determined that ATI maintained effective controls…
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Customized Staff Training Program for Electric Utility Fundamentals & Insight

Western Energy Institute (WEI) and PNW Utility Consulting (PNWUC) collaborated with ATI to customize a one-day informational course for employees working on utility customer care projects.  The objective of the course was to bring an overall understanding of the electric utility industry along with highlighting key business, operational, stakeholder, customer care and emerging issues facing the…
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Getting involved and giving back

We have a committed group of community volunteers at Active TeleSource. Some people are focused on environmental causes; others donate time to food banks or educational efforts. Regardless of the organization, we encourage everyone to embrace the spirit of giving back. Two organizations that capture the spirit of giving are Annie Ross House and The…
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