Goran has over 26+ years of call center Operations and Management in Business and Financial industries. He brings vision and leadership to Active and has experience serving on various Boards in related trade and professional associations. He currently serves on the board of directors for the legislative committee within the Oregon Collectors Association, a financial credit trade association.
In 1997, he and co-founder Gary Clark formed Active TeleSource; a customer-centric, outsourced contact center. Relying on the people skills refined over a 30-year career, he has compiled a highly competent operations management team with the technical ability to function seamlessly as First-Party responders for clients. The result of Goran & Gary’s efforts is a cohesive, teamwork environment with a culture that fosters creativity, integrity, and results.
Gary Clark has over 20+ years experience in system design, programming and development. A certified Microsoft Developer and Solutions Provider, Gary is among the top Computer/Telephony Integration (CTI) programmers and can create any necessary features to carry out a client contact strategy or customer service support program.
Jeff Croy has over 18 years experience in managing customer care operations. Prior to joining Active TeleSource, Mr. Croy served as Operations Manager for a National credit card bank, responsible for over 250 employees and a $400 million portfolio. Mr. Croy has managed various aspects of customer care in the areas of collections, credit, customer service, and fraud detection.
Mr. Croy’s business experience includes project management, risk management, strategic and tactical planning, and process implementation. Mr. Croy received his MBA from Marylhurst University and a Bachelor of Arts from Saint Martins College.
David Barwick brings a diverse background of over 10 years in consultative B2B Sales experience from the Staffing Industry as well as being an owner of a Recruiting Consulting company. His experience building long-term relationships with clients requiring customized solutions is an asset to his role with Active TeleSource.
Mr. Barwick received his Bachelor of Science degree in Business from the University of Oregon where he was also President of the Entrepreneurship club.
Mike Egli brings over a decade’s worth of experience working globally with Fortune 5000 businesses to enhance business systems, communications platforms, and business process. His background in team, project, and support management, business impact and risk analysis, compliance and regulation assessment, and continuity planning.
Under Mr. Egli’s leadership, the IT team is responsible for information systems, client interfaces, business development, compliance, and communications. Mr. Egli brings a vision to introduce new services and improve existing ones through communication with clients and by maintaining the momentum to keep pace with the industry.
Max Hunger has over 10 years experience with Active TeleSource and was responsible for building the entire computer network in addition to numerous expansions through the years. Prior to Active TeleSource, Max has experience working at PacifiCorp & Gateway Computer doing desktop & server support.
Mr. Hunger is a certified Microsoft Network Engineer in addition to being certified to support the VOIP phone platform for Interactive Intelligence.
Cari Latham has over 20 years experience in managing call centers operations. Her experience serving customers in both First party and Business Process Outsourcing companies spans multiple industries including; utilities, credit cards, and medical. Ms. Latham has managed various aspects of Contact Centers to include collections, credit, customer service, and back office processing. In addition, her background with start-up projects, team building, and professional development has been instrumental in ensuring that we meet our client’s objectives for high touch customer service as well as continued project success.
Sharon Chappell has over 10 years experience with Contact Center operations managing the areas of customer service, collections, training, and quality assurance. She has managed Contact Center teams in vertical industries concentrated in installment loans, revolving credit, as well as medical equipment/insurance receivables. She also brings experience managing the internal and external Quality Assurance program for a National credit card issuer.
Jason Fincher joined The Active Group in 2003 and has held the positions of Trainer, Collections Manager, and his current position as Project Manager (Utility Services). He has over 6 years of call center management experience and has held management positions in retail, marketing, and recruiting. Mr. Fincher is involved in community outreach programs, coaches youth sports, and gives time to other charitable organizations.
A recent global survey found that $83 billion in revenue is lost in the United States each year due to poor customer service.