Active TeleSource, Inc. (ATI) is a professional “Teleservices and Outsourcing” company specializing in customer care solutions with an emphasis on customer retention through early intervention account servicing. Activities are conducted in the name of the client on active customers of the client.
We can increase positive contact with your customer at the beginning of the relationship and continue throughout your customer’s entire life cycle.
Building on an award winning Customer Interaction Center platform, Active TeleSource continues to enhance capabilities and features of our contact center while increasing capacity and efficiency. Our in-house IT development staff allows us unique capabilities with respect to flexibility, as we are not dependent on a third party vendor for enhancements or other customizations that our clients require. By keeping development in-house our cost savings are reflected in our pricing to our clients.
Highlights of key capabilities of our contact center include: